Job # 24727 PBX Operator 

Acclivity Healthcare - Your personable, proven partner! 
Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent. 

Compensation and Schedule for the PBX Operator 
PBX Operator – Full-time, onsite, $19-$20 per hour, Monday to Friday, 9:30am to 6:00pm OR Sunday, Wednesday, Thursday, Saturday 1:00pm to 9:30pm. Excellent opportunity to join a major hospital group! 

Required Qualifications of the PBX Operator 
- 1+ year of recent high-volume call center experience required 
- 3+ years of recent high-volume call center experience preferred 
- Hospital or healthcare experience preferred 
- Bilingual in English and Spanish preferred 
- High school diploma or GED required 
- Must successfully pass a criminal background check and drug screen 

Responsibilities of the PBX Operator 
- Utilize computer-based telephony system for all call processing 
- Accept incoming calls and direct them to proper departments with care and efficiency 
- Place outbound and long-distance calls as needed 
- Multi-task in a fast-paced environment 
- Follow process for private or no-info patients 
- Communicate with organizational colleagues and leadership 
- Remain calm and professional through each code  
- Locate and follow established departmental and system processes for code handling and processing 
- Log all codes  
- Use digital and overhead paging technology 
- Monitor PBX-based alarms or panels as appropriate 
- Independently contact appropriate departments for troubleshooting of all equipment 
- Open or submit tickets through both help desk and IT self service 
- Access and submit maintenance work order requests 
- Follow protocol for rebooting as needed 
- Perform job duties in a friendly, professional, and responsible manner  
- Follow all established policies and procedures 
- Complete additional duties as assigned 

About the Company 
This well-known and successful healthcare system has remained a symbol of quality for over 25 years. They are the 5th largest healthcare system in the nation, with more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. They have won numerous awards as a top healthcare employer because of the great work environment and commitment to their employee’s growth and success. This fast-paced organization has an immediate need for two friendly and communicative PBX Operators to join their team!