Job # 23957 Clinical Support Coordinator 

Acclivity Healthcare - Your personal, proven partner!  
Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent. 

Compensation and Schedule for the Clinical Support Coordinator 
Clinical Support Coordinator – Full-time, work-from-home, $21 per hour, Monday – Friday, 8:00am to 5:00pm. Join a growing organization with great benefits! 

Required Qualifications of the Clinical Support Coordinator 
- 3+ years of recent clinical customer service experience required 
- High school diploma or GED required  
- Must successfully pass a background check and drug screen 

Job Summary for the Clinical Support Coordinator 
Support account management and clinical support function that ensures all clinical practice customers who utilize neurodiagnostic testing services are highly engaged and satisfied on a consistent basis. Primarily responsible for addressing all case discrepancies and following up with customers in a timely manner to ensure the tests can be completed. 

Responsibilities of the Clinical Support Coordinator 
- Bring on new clinician customers through standard onboarding procedures including training and education programs and the provision of helpful information on tests  
- Establish communication lines with clinician customers including clinical and administrative staff and set goals for the first 90 days of initiation; become an additional point of ongoing contact for clinician customers while ensuring colleagues remain in overall communication  
- Help ensure customers follow appropriate skin biopsy protocols with sufficient quality and suggest adjustments and course corrections when needed to establish sound practices early on  
- Address all case discrepancies in a timely manner to ensure there are not extreme delays in case turn-around time 
- Collaborate with both the clinical account managers and sales executives for clinicians who are difficult to get in contact with 
- Establish a regular rhythm of maintaining communications with existing customers and work with other departments to maximize engagement of the entire practice  
- Assist in using data to monitor assigned accounts and trigger appropriate actions  
- Provide clinicians and patients final reports and updates on benefit verifications/prior authorizations as needed  
- Continue to offer clinical support through written and digital resources, case studies, white papers, patient education assets, training modules, and other pieces 
- Follow a triage process to address clinical questions and connect customers with Medical Affairs staff when appropriate  
- Help maintain customers’ consistent and appropriate use of company’s offerings, minimizing dormancy and inactivity rates 

About the Company 
Since their founding, this company has been on a mission to advance the care of patients who face the potential diagnosis of a neurodegenerative disease. With long careers in research and clinical care, the founders set out to unlock deeper stories within the skin by detecting key pathological markers in the peripheral nervous system that had been previously out of reach. This clinician-minded company has an immediate need for a collaborative and friendly Clinical Support Coordinator to join their team!